Delete Your ScenePartner Account

ScenePartner is an app by Gumball, LLC. This page explains how to delete your ScenePartner account and the data associated with it.

Delete your account in the app

You can delete your account yourself on the ScenePartner website and in the ScenePartner iOS and Android apps. The steps are the same everywhere:

1. Sign in to ScenePartner.
2. Open the Account page.
3. Scroll to the Danger Zone section and select Delete Account.
4. In the Confirm Account Deletion window, select Delete Account again to confirm.

Deletion is immediate and cannot be undone. If you own any organizations, they will be deleted too.

Cancel store subscriptions first

Deleting your account does not cancel a subscription billed through Apple or Google Play. Cancel it first in your Apple subscription settings or in the Google Play subscriptions page to avoid being charged. Subscriptions you started on the ScenePartner website (billed through Stripe) are cancelled automatically when your account is deleted.

Can't access the app? Request deletion by email

If you can't sign in or no longer have the app, email us from the address on your account at support@scenepartner.club and ask us to delete your account. The link pre-fills a message for you; please include the email address of the account. We may ask you to confirm you own the account before deleting it.

What is deleted

• Your account and profile (name, email address, preferences).
• Your scenes, characters and lines, along with their audio records, and your recordings and test runs.
• Your sign-in sessions, friend connections, invitations, organization memberships and referrals.
• Organizations that you own.
• Your email address is unsubscribed from our marketing email lists.

What may be kept

• Stored files. Deleting your account removes your records from our database. Audio and uploaded files held in our file storage may remain there for a period afterwards. Email us if you would like them removed.
• Payment records. Our payment processor (Stripe) and, for store subscriptions, Apple and Google, keep transaction and billing records as required by law and by their own policies. Records of payment disputes may also be kept by us.
• Backups and logs. Copies of data may remain in backups and system logs for a limited time before they are overwritten.
• Anonymous data. We may keep aggregate or anonymous data that can no longer be used to identify you.
• Legal requirements. We may keep information for an additional period where applicable law requires it or permits it, for example to resolve disputes or prevent fraud.

See our Privacy Policy for more on how we handle your information.

Contact Us

Questions about deleting your account? Email us at support@scenepartner.club or visit our support page.